EXAM TOPICS MB-230 PDF & MB-230 EXAM DUMPS PDF

Exam Topics MB-230 Pdf & MB-230 Exam Dumps Pdf

Exam Topics MB-230 Pdf & MB-230 Exam Dumps Pdf

Blog Article

Tags: Exam Topics MB-230 Pdf, MB-230 Exam Dumps Pdf, Download MB-230 Fee, Latest MB-230 Mock Test, Latest MB-230 Test Questions

DOWNLOAD the newest Exam4PDF MB-230 PDF dumps from Cloud Storage for free: https://drive.google.com/open?id=1XDIuhVf0TGfkMvu8KVwqV_1gIq6euU_g

In the major environment, people are facing more job pressure. So they want to get MB-230 certification rise above the common herd. How to choose valid and efficient MB-230 guide torrent should be the key topic most candidates may concern. So now, it is right, you come to us. Our company is famous for its high-quality in this field especially for MB-230 Certification exams. After you practice our study materials, you can master the examination point from the MB-230 exam torrent. Then, you will have enough confidence to pass your exam. We can succeed so long as we make efforts for one thing.

Choosing right study materials is key point to pass the Microsoft certification exam. Exam4PDF is equipped with the latest questions and valid answers to ensure the preparation of MB-230 exam easier. The feedback from our candidates showed that our MB-230 Dumps PDF covers almost 90% questions in the actual test. So put our dumps to your shopping cart quickly.

>> Exam Topics MB-230 Pdf <<

Free PDF Quiz Microsoft First-grade MB-230 - Exam Topics Microsoft Dynamics 365 Customer Service Functional Consultant Pdf

Our MB-230 exam question is widely known throughout the education market. Almost all the candidates who are ready for the qualifying examination know our MB-230 exam questions. Even when they find that their classmates or colleagues are preparing a MB-230 exam, they will introduce our study materials to you. So, our learning materials help users to be assured of the MB-230 Exam. Currently, my company has introduced three versions of MB-230 learning materials, covering almost all the needs of the different customers.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q118-Q123):

NEW QUESTION # 118
Case Study 4 - Lamna Healthcare
Background
Lamna Healthcare Company has a call center for the city. They receive roughly 5,000 calls a day on health issues.
They have the following three departments that take calls daily:
- Chronic illnesses
- Flu-type illnesses
- Geriatric illnesses
There is a fourth area that monitors for miscellaneous issues.
They are implementing Dynamics 365 Customer Service.
Requirements. Queues
A queue has to be set up for each department.
Emails must automatically be routed to the appropriate queue.
Miscellaneous queues must be visible to everyone.
The other queues must be visible only to the appropriate department. If a case is open more than
30 days, the case must automatically be routed to the supervisor. There must be a button on the queue list screen to route a case to a supervisor if requested.
Requirements. Visualizations
Support representatives must have a real-time view of cases assigned to them, including the status of each case.
Support representatives must be able to see a graphic view of cases by customer that are assigned to them.
Requirements. Knowledge Base
Support representatives must use the knowledge base first to try to solve issues. Support representatives must be able to reference the knowledge base when it is used to resolve the case.
The knowledge base article that is used to resolve a case must always be sent to the customer. If the answer is not in the knowledge base, a support representative needs to create a knowledge base article.
Requirements. Cases
The cases must follow a process that includes identify, research, and resolve. A confirmation section must be added before the resolve section. Customers must have contracts that allow them to call Lamna Healthcare 10 times a year for help. In addition to the 10 free calls, customers must be able to send 15 emails a year for support. Cases that come in as phone calls must be resolved with seven business days. Cases that come in as emails must be resolved within three business days.
Requirements. Surveys
Lamna Healthcare sends out about 100,000 surveys a month. Lamna must use Microsoft Forms Pro for their surveys.
All surveys must have the company logo.
The logo's company colors must not be changed. Any modifications to the graphic or colors is a breach of company policies.
A survey must automatically be sent once a case is resolved. A manual survey must be sent if a case is escalated. A survey must not be sent without confirming that it is accurate. Supervisors must test a survey before it is finalized.
You need to configure the system to meet the three-day and seven-day timeframes.
What should you configure?

  • A. Power Automate
  • B. Workflows
  • C. Service Level Agreement conditions
  • D. Entitlement conditions

Answer: C

Explanation:
Cases that come in as phone calls must be resolved with seven business days. Cases that come in as emails must be resolved within three business days.
Note 1: Service-level agreements (SLAs) enable businesses to track support policies and ensure customers are being supported per the support policy to which they are entitled. Businesses use SLAs to govern support products that customers either receive as part of their purchase or add on to their purchase. SLAs include policy details such as how quickly a customer is entitled to receive support, how many support requests a customer can make, and how long after purchases a customer can be supported as part of the agreement.
Note 2: Create SLAs to define conditions and actions that are applicable when an SLA is applied to an entity. The following steps are involved in creating the SLA:
- Create an SLA.
- Create an SLA item.
- Configure actions for the SLA item.
- Activate the SLA.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements


NEW QUESTION # 119
A Dynamics 365 Customer Service organization uses routing rules to escalate cases.
Security roles have not been modified or created.
You need to modify the routing rule set that is currently in use and enforce the principle of least privilege.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation
Graphical user interface, text, application Description automatically generated

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-rules-automatically-route-cases


NEW QUESTION # 120
Hotspot Question
A company that manufactures industrial heating, ventilation, and air conditioning (HVAC) equipment is implementing Dynamics 365 Connected Customer Service.
The solution must meet the following requirements:
- Track and report changes in readings that come from the units.
- Send alerts when readings are outside of set tolerances.
- Provide historical tracking of readings for trend analysis.
- Send firmware updates as needed.
You need to configure the required component.
Which component should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 121
You use Dynamics 365 for Customer Service administrator. You plan to create Voice of the Customer surveys.
You need todetermine which survey question feature is needed to complete the design of the survey.
Which survey features should you use? To answer, select the appropriate survey type in the dialog box in the answer area.
NOTE:Each correct selection is worth one point.

Answer:

Explanation:

Explanation

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/design-advancedsurvey


NEW QUESTION # 122
You use multiple workspaces within Dynamics 365 Customer Service insights.
You need to switch workspaces.
What should you do?

  • A. Select Dashboard filters and then select a filter.
  • B. Select My workspaces and then select a workspace.
  • C. Select View and then select a workspace view.
  • D. Navigate to https://csi.ai.dynamics.com and then share a workspace.

Answer: B

Explanation:
As an owner of a workspace, you launch sharing of a workspace by going to the My workspaces panel, hovering your mouse over the workspace name, and then selecting the share icon to open a dialog. From there, you add any users from your company's Azure Active Directory. Any viewers will receive an email notifying them with a link to the workspace.
Reference:
https://cloudblogs.microsoft.com/dynamics365/it/2019/06/13/new-in-dynamics-365-customer-service-insights-share-workspaces-train-ai-model-with-renamed-topics/


NEW QUESTION # 123
......

Perhaps you worry about that you have difficulty in understanding our MB-230 training questions. Frankly speaking, we have taken all your worries into account. Firstly, all knowledge of the MB-230 exam materials have been simplified a lot. Also, we have tested many volunteers who can prove that after studying our MB-230 Exam Questions for 20 to 30 hours, it is easy to pass the exam. The results show that our MB-230 study materials are easy for them to understand. In addition, they all enjoy learning on our MB-230 practice exam study materials.

MB-230 Exam Dumps Pdf: https://www.exam4pdf.com/MB-230-dumps-torrent.html

Microsoft Exam Topics MB-230 Pdf The software tool has various features, like;, Microsoft Exam Topics MB-230 Pdf Both of them can help you pass the exam if you master all questions and answer of dumps, Our MB-230 study materials will never disappoint you, Updating periodically of our MB-230 exam questions, Free demo of any Microsoft MB-230 Exam Dumps Pdf exam dumps can be furnished on demand.

As R&D in the West becomes increasingly costly, MB-230 Mroczkowski introduces new options for partnering with new players in the field, Theimportant thing to note is that I haven't separated Latest MB-230 Mock Test the links with line breaks, even though I want each link to live on its own line.

Ace Your Exam Preparation with Exam4PDF Microsoft MB-230 Practice Questions

The software tool has various features, like;, Both of them can help you pass the exam if you master all questions and answer of dumps, Our MB-230 Study Materials will never disappoint you.

Updating periodically of our MB-230 exam questions, Free demo of any Microsoft exam dumps can be furnished on demand.

What's more, part of that Exam4PDF MB-230 dumps now are free: https://drive.google.com/open?id=1XDIuhVf0TGfkMvu8KVwqV_1gIq6euU_g

Report this page